Quality Training Opportunity

2019-04-09T15:23:33+00:00 April 9th, 2019|

Free Quality Training: A Grant Funded Training Opportunity

DATES: May 20, 2019-June 27,2019
DAYS/TIMES: M-TH, 4pm-9pm
LENGTH: Six Weeks
LOCATION: Middlesex Community College, Lowell, MA
WHO: Young Adults Ages 17 to 29


This 120-hour program is designed to provide the concepts and skills necessary to become a Quality Assurance or Quality Control Associate employed by companies in a variety of business sectors. The concepts and skills presented during the six-week program are relevant to both production and service applications.


  • Concepts in Quality
  • Professional Framework
  • Quality Systems
  • Measurement/Inspection
  • Quality Operations
  • Validation
  • Root Cause/CAPA
  • Lean Six Sigma


Students successfully completing the program are prepared to sit for an American Society for Quality (ASQ) certification exam.  The appropriate level of exam will depend upon individual participant education and experience.  The different ASQ certification levels include Yellow Belt, Green Belt, Quality Improvement Associate (CQIA), Quality Inspector (CQI), and for the more experienced with a Bachelor’s Degree, the Quality Technician (CQT).


Students who successfully complete this training program will be prepared to seek positions requiring knowledge of regulated and international quality systems, continuous improvement techniques, and understanding of the tools used to have a positive impact on an employer’s bottom line.  Quality Improvement Associate and Quality Inspector

Program Content Overview

Quality Management Systems and Compliance Auditing

  • ISO 9001:2015, ISO 13485:2016 and FDA Current Good Manufacturing Practices are discussed in detail.
  • Survey of auditing practices and how to conduct internal audits.

Metrology Concepts

  • Students will be introduced to measurement fundamentals, calibration, accuracy and precision.
  • Hands-on training using measurement tools following industry practices and examples.
  • Sampling plans and inspection methods will be covered.

Data Analysis

  • Students will be provided a general review of shop math.
  • Statistical Process Control (SPC) principles: students will gain an understanding of control charting, evaluating trends and using data analysis to make decisions and support continuous improvement efforts.
  • Students will participate in exercises using Excel and Minitab to explore data analysis and result reporting.

Problem Solving and Continuous Improvement

  • Root Cause Analysis (problems solving) will be covered in detail. Commonly used methods such as DMAIC or 8D and common tools such a fishbone diagram and 5-whys will be demonstrated for use in evaluating situations leading toward solutions.
  • Corrective Action and Preventive Actions (CAPA) as required by ISO and FDA will be presented.
  • Validation: structured method of documenting and demonstrating process/products function as intended.

Professional Practices – Lean Six Sigma

  • Lean manufacturing focusses on the elimination of waste, whereas Six Sigma focusses on the elimination of defects. How these philosophies function within the quality system will be discussed.
  • Throughout the course professional practices (team building, communication, conflict resolution, ethics, confidentiality, etc.) will be presented in the workplace context.

AA/EEO Institution This program is sponsored by a $4 million grant from the U.S. Department of Labor, Employment and Training Administration. The MassAMTC program is an Equal Opportunity program. Adaptive equipment is available upon request for individuals with disabilities.

If you are interested in learning more about this opportunity, please let us know by completing the following form or by calling Amy at 978-805-4708.


Am I a good fit for the Quality Program?

Career Development Coach or Career Center Case Manager will meet with you one-on-one to discuss your interests and skill levels to determine whether or not the training is a good fit for you.

When will the next session begin?

The next session will begin in May 2019. Please connect with MassHire Lowell Career Center’s Amy Veillette to learn upcoming training program dates and enrollment deadlines.

How long is the training?

The training encompasses 120 hours in the classroom and is offered in a six-week format scheduled for Mondays through Thursdays from 3:00 pm to 8:00 pm.

Do I need to take an admission test?

You must pass the TABE Assessment in reading and Math at an 8th-grade level or above. This requirement is waived if you have a bachelor’s degree.